Book of Business: Member Profile Page
The Member Profile Page in Jarvis is designed to help you support your members quickly and efficiently, right from your book of business (BoB). We encourage agents to take full advantage of this feature to manage key member needs in one convenient place.
Through the Member Profile Page, agents can assist members with:
- Ordering a member ID card
- Viewing or changing a primary care provider (PCP)
- Accessing member letter history
- Reviewing commission details
- Submitting a member escalation when support is needed
These tools are designed to streamline everyday tasks and help you deliver timely, informed support to your members throughout their coverage journey.
Learn how with new training
Want to make the most of these tools? You can learn more about how to use the Member Profile Page by watching the BoB Member Profile training video, located on the BoB page. The video walks through key features and highlights tips to help you use the tool efficiently.
